Orders & Payments
Q: How do I place an order?
A: You can order online at www.furafurniture.com or visit our showroom at 7949 Atlantic Blvd, Unit 209, Jacksonville, FL. For phone orders, call us at +1 (904) 775-2222.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely.
Q: Can I modify or cancel my order after placing it?
A: Contact us immediately at sales@furafurniture.com or +1 (904) 775-2222. Changes are only possible if your order has not yet been processed for shipping.
Shipping & Delivery
Q: What are your shipping options?
A: We offer standard and expedited shipping. Delivery times vary based on your location and product availability.
Q: Do you offer in-store pickup?
A: Yes! Select “In-Store Pickup” at checkout and collect your order from our Jacksonville showroom.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. For assistance, contact us at sales@furafurniture.com.
Q: Do you ship internationally?
A: Currently, we only ship within the continental United States.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused, unassembled items in their original packaging. Contact us to initiate a return.
Q: Are there items that cannot be returned?
A: Custom-made, assembled, or clearance items are final sale.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive the returned item.
Product Care & Assembly
Q: How do I clean and maintain my furniture?
A: Care instructions vary by material. Refer to the product manual or contact us for specific guidance.
Q: Do you offer assembly services?
A: Yes! Assembly services are available for select items. Inquire at checkout or contact us for details.
Q: What if my product arrives damaged?
A: Contact us within 48 hours of delivery at sales@furafurniture.com with photos of the damage. We’ll arrange a replacement or refund.
General Questions
Q: Can I visit your showroom?
A: Absolutely! Visit us at 7949 Atlantic Blvd, Unit 209, Jacksonville, FL. Check our website for current hours.
Q: Do you offer warranties?
A: Most products come with a 1-year manufacturer’s warranty. Review your product documentation for details.
Q: How do I stay updated on sales and new arrivals?
A: Subscribe to our newsletter at the bottom of our website or follow us on Facebook and Instagram.
Still Have Questions?
Contact our team:
📞 +1 (904) 775-2222
📧 sales@furafurniture.com
📍 Visit Us: 7949 Atlantic Blvd, Unit 209, Jacksonville, FL
